CHEVAUX
store policies
At Chevaux, we value our customers and want to ensure your satisfaction with your purchases. Please take a moment to review our return and cancellation policy to understand your rights and responsibilities when shopping with us.
Returns:
- Item Condition: We accept returns on items that are in their original condition, unworn, and undamaged. Please ensure that the item is in the same condition as when you received it.
- Return Period: You may request a return within 30 from the date of delivery. If the return request is made after this period, we may not be able to process your return.
- Return Shipping: Buyers are responsible for return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit.
- Refund Processing: Once we receive the returned item and verify its condition, we will process the refund for the purchase price, excluding shipping costs, within 3 days.
Cancellations:
- Cancellation Window: You can request an order cancellation within 24 hours of placing your order. After this window, the order may have already been processed, and cancellation may not be possible.
3. How to Request a Cancellation: To request an order cancellation, please contact us as soon as possible through the Etsy messaging system or via email chevauxllc2@gmail.com.
4. Refund for Cancellations: If your order is canceled within the specified cancellation window, we will provide a full refund, including any shipping charges.
Exceptions:
Certain items may not be eligible for returns or cancellations due to their nature. These exceptions may include personalized or custom-made items. Please review the product listings and descriptions carefully for specific return and cancellation information.
Contact Us:
If you have any questions or concerns about our return and cancellation policy or need assistance with a return or cancellation request, please don't hesitate to contact us through the Etsy messaging system or via email: chevauxllc2@gmail.com. We are here to help and ensure your shopping experience with us is enjoyable.
Privacy Policy:
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our Etsy shop or website.
Information We Collect
We may collect the following types of information when you visit or make a purchase from our Etsy shop:
1.1 Personal Information
Name
Email address
Postal address
Payment information
1.2 Usage Information
1.3 Device Information
Information about your device, including your IP address, browser type, and operating system.
We use the information we collect for the following purposes:
2.1 Processing Orders
We use your personal information to process and fulfill orders, including shipping, providing order confirmations, and contacting you regarding your purchase.
2.2 Customer Support
We may use your contact information to respond to your inquiries, requests, or concerns and provide customer support.
2.3 Marketing and Promotions
With your consent, we may send you marketing communications about our products and promotions. You can opt out of these communications at any time.
2.4 Improving Our Services
We use your usage and device information to analyze and improve the functionality and performance of our Etsy shop and website.
2.5 Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal requests, including tax and regulatory obligations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who help us operate our business and provide our services, such as shipping carriers and payment processors. These providers are obligated to protect your data and use it only for the purposes specified by us.
Your Choices
You have the following rights regarding your personal information:
4.1 Access and Update
You can access and update your personal information by contacting us through Etsy or our website.
4.2 Opting Out
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or contacting us directly.
4.3 Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure. Please ensure the security of your account credentials and contact us immediately if you suspect any unauthorized access to your account.
Changes to this Privacy Policy
We may update our Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised date.